FAQ
Which trackers are your bands compatible with?
Every Pulsywear band is designed to fit a specific device: WHOOP 4.0/5.0, Apple Watch (38–49mm), or Fitbit trackers. Check the "Compatible with" collection for your device, or the product page, before ordering — bands are not interchangeable between brands.
How do I know which size to order?
Measure your wrist circumference where you normally wear your tracker. Each product page lists the wrist-size range for every available length, so you can match it before you order. If you're between sizes, we recommend sizing up for comfort.
How long does shipping take?
When you order from Pulsywear, delivery times may be a bit different than what you're used to. Because our products ship directly from our suppliers, we save on warehousing and transportation costs — which allows us to offer very competitive prices. Average delivery time is 5 to 10 business days (Monday through Friday, excluding holidays).
What should I do if I haven't received my order yet?
Due to the high demand for our products, occasional delays can happen. We appreciate your patience. If the delivery window has passed and your order hasn't arrived, please email us at support@montela-footwear.com. We'll check the status of your package and help you from there.
I'd like to exchange or return my order — how does that work?
Please contact our customer service team at support@montela-footwear.com. Include your name, your order number (e.g. #0000) from your order confirmation, and the reason for the return. We'll send you the return address and all further instructions. Once that's done, you can ship the product back using a carrier of your choice.
Who covers the cost of return shipping?
Return shipping costs are the customer's responsibility. The exact cost depends on the carrier you choose — please check their website for current rates.
What are the conditions for returns?
You have a 14-day return window from the day you receive your order. For a return to be accepted, the following conditions must be met:
- The return window has not yet passed
- The band is in its original packaging
- The band has not been worn
What payment methods do you accept?
We accept the following payment methods:
- PayPal
- Credit card (Visa, Mastercard, American Express, Discover)
- Apple Pay
- Google Pay
- Shop Pay
At checkout, you'll automatically see the payment methods available for your order. All payments are processed through certified and secure payment providers. Your data is encrypted and handled confidentially.
I didn't receive an order confirmation email — what should I do?
This shouldn't happen, but occasionally it does. In that case, please send an email to support@montela-footwear.com with your full name and email address. We'll help you as quickly as possible.
Can I cancel my order?
Would you like to cancel your order for any reason? Please send an email to support@montela-footwear.com with your name, your order number (e.g. #0000) from your order confirmation, and the reason for cancellation.