Shipping policy
Where we ship
We currently ship to addresses within the United States.
Shipping costs
Free standard shipping with tracking on all orders of $50 or more. Orders under $50 ship for $4.95 (standard shipping with tracking). The shipping cost is always shown at checkout before you pay.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding US holidays). You'll receive a confirmation email as soon as your order is placed, and a second email with your tracking number once it ships.
Delivery time
Our products ship directly from our fulfillment partners, which helps us keep our prices low. The average delivery time is 5–10 business days after your order has shipped. Delivery times are estimates and not guaranteed; occasional delays can happen due to carrier volume, weather or customs processing.
Tracking your order
You can follow your package at any time on our Track Your Order page (pulsywear.com/apps/tracking) or via the tracking link in your shipping confirmation email. Please allow 1–2 business days for tracking information to update.
Incorrect address
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible at support@pulsywear.com. We can update the address as long as the order has not shipped yet. We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost, delayed or damaged packages
If your order hasn't arrived within the expected delivery window, or tracking shows it as delivered but you can't find it, contact us at support@pulsywear.com with your order number. We'll look into it with the carrier and help you find a solution. If your package arrives damaged, send us a photo within 14 days of delivery and we'll send you a replacement free of charge.
Multiple packages
Orders with several items may arrive in separate packages. If so, you'll receive tracking information for each shipment.
Questions?
Email us at support@pulsywear.com. We typically respond within 24–48 hours.